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Resume

CAREER GOAL

To obtain a position involving the design, implementation and support of network infrastructures on an enterprise scale

WORK EXPERIENCE
Freudenberg IT (August 2015 – Current)

Senior Network Engineer, Engineering Team Lead
April 2016 – Current
Manage daily workload for engineering team, ensuring tickets and project work are completed in a timely manner across team. Manage internal company network, VoIP phone system, call center and voice mail systems. Design and implement remote connectivity solutions for customers to connect to hosted resources, including SAP applications. Troubleshoot network related issues internally and for customers. Design and build VoIP systems for company site upgrades and expansions. Work with global team members from China, Mexico and Germany to consolidate work methods, tools, and documentation standards into a single set of standards to allow 24×7 global support and operation capabilities.
Senior Network Engineer
August 2015 – April 2016
Manage internal company network, VoIP phone system, call center and voice mail systems. Design and implement remote connectivity solutions for customers to connect to hosted resources, including SAP applications. Troubleshoot network related issues internally and for customers.

Cisco Systems, Inc. (December 2012 – October 2014)

HTTS Customer Support Engineer Provide engineering support and problem resolution services for clients. Specialized support for content networking devices, including load balancers, network optimization and video delivery devices.

CIBER, Inc. (January 2006 – December 2012)

Consultant
Network Service Analyst
December 2007 – Current
Engineer and maintain new network solutions at an enterprise level for data optimization, data compression and multi-site server load balancing using various hardware and software, including, but not limited to Cisco and F5 products. Integrate services with external CDN providers to improve customer experience. Active role in change management review and approval for networking and unified communication changes. Troubleshoot network issues, including taking network traces to assist in providing problem resolution.
Consultant
Network Project Analyst
January 2006 – December 2007
Worked with multiple projects simultaneously to determine network requirements and develop network designs that allowed successful project implementations. Worked within the enterprise change management process to schedule and document all network changes and resolve any conflicts prior to implementation. Network designs involved standard routing and switching principals as well as content switching and local/global server load balancing. Reviewed peer analyst’s changes prior to implementation to manage quality.

STL Technology Partners (September 1997 – June 2005)

Chief Technology Officer
June 2004 – June 2005
Mentored engineering staff on all areas of technology, including but not limited to routing, switching, wireless, remote access, IP telephony, security and servers. Reviewed and assisted in network design and planning for projects. Provided pre-sales support. Managed internal network and hardware systems.
Senior Network Engineer
July 2001 – May 2004
Designed, configured, installed and tested Cisco IP Telephony solutions, Cisco based network infrastructures for clients (including routers, switches, firewalls, wireless and other hardware as required by the project design), server infrastructures using Microsoft Windows 2000/2003 Server technologies, small business SAN solutions and implemented backup solutions. Troubleshoot customer server and network related problems.
Consultant
Test Environment Technician
November 1999 – July 2001
Built 95 and NT workstations, NT Servers, and provided network connectivity for multiple projects; Provided technical assistance for assigned projects within a large test environment; Maintained test environment NetWare infrastructure, consisting of 60 NetWare 4.11 and 5.0 servers.
Consultant
Field Case Manager
July 1998 – November 1999
Troubleshoot server, router, circuit, dial-up, software and/or user problems for sites within the US and Canada for one of the largest private networks in the U.S.; Case managed and escalated problems as necessary to ensure timely resolution; Provided communication channel between upper level support and end user.
Consultant
Printer Help Desk Support
March 1998 – July 1998
Provided support for corporate customer problems ranging from basic Windows 95/NT problems to network communication and printer problems.
Consultant
Knowledge Base Administrator
September 1997 – March 1998
Responsible for maintaining and updating knowledge base information used to support help desks within a 10,000+ user company.

First of America Bank (August 1991 – August 1997)

LAN/Network Administrator
February 1993 – August 1997
Assisted in the design and installation of a Token-ring Novell network for the local home office; Maintained network for all users in Bloomington/Normal offices, added/maintained user accounts and security; Installed software on workstations as required; Installed/upgraded hardware as required – workstation and server; Help desk to users in Bloomington/Normal offices for problems including, but not limited to, software, hardware and network problems.
Word Processing Operator &
IBM System/36 Administrator
August 1991 – February 1993
Added/Maintained user accounts and security on IBM System/36 for department; Created documents for other departments.

PROJECTS WORKED

  • Enterprise migration of 1,300 applications from Cisco ACE to F5 BIG-IP products
  • Migrated CSM/SSLM code to ACE module code in test and production environments, involving 750+ servers, 1,000+ virtual servers and 80,000+ lines of new code.
  • Installed and configured multi-site IP Telephony solution, using POTS, PRI, Frame-Relay WAN, and remote survivability technologies. Installed and configured new switching/routing infrastructure to provide enhanced QoS throughout the system.
  • Installed and configured remote access solutions, including an AS5350 access server and 3005 VPN concentrators for clients
  • Installed IP Telephony system for a new high school, utilizing Cisco Call Manager 3.3
  • Installed a new network infrastructure for an Illinois college, consisting of a Cisco 6509 core switch with 3550-SMI edge switches. Moved existing network from a flat 800-900 node network to a routed and switched network for improved performance and configured network monitoring via CiscoWorks.
  • Installed and configured a new network infrastructure for an Illinois college, including Compaq SAN, Compaq server, Compaq robotic tape library, Cisco router, Cisco switch and Cisco firewall hardware.
  • Worked with other engineers to install and configure a 27 site regional network for a bank in Illinois, including Compaq server, Compaq robotic tape library, Cisco router, Cisco switch and Cisco firewall hardware. Configured IIS and Exchange for outside (Internet) connectivity. Modified new infrastructure to support dial-up ISP services to their customers. Utilized Cisco 1750/51, 2650/51 and 7206-VXR routers in combination with a Cisco 4006 switch, Cisco 3524-XL switches, and Cisco AS5350 access server to improve performance over old design.
  • Installed new network and wireless components for local regional airport to give public and office personnel connectivity to the Internet and internal services where permitted.
  • Converted large 400+ user network at an Illinois hospital from a daisy-chained hub physical layer to a scalable Cisco switched infrastructure.

EDUCATION

Illinois Central College
August 1988 – May 1990
Dean’s List, Associates Degree in Electronics Technology
Bloomington High School
August 1984 – May 1988
Honors, Concentrated Studies in Electronics & Computers
Illinois State University
January 1987 – May 1987
Digital Electronics

ADDITIONAL EDUCATION

Course Date Obtained
FEMA IS-100.a Introduction to Incident Command System 07/2010
FEMA IS-200.a ICS for Single Resources and Initial Action Incidents 08/2010
FEMA IS-700.a National Incident Management System (NIMS) An Introduction 08/2010
FEMA IS-800.b National Response Framework, An Introduction 08/2010

CERTIFICATIONS

Certification Date Obtained
ITIL V3 Foundation 07/2016
Cisco CQS IP Telephony Design Specialist (Expired) 11/2004
Cisco CQS IP Telephony Support Specialist (Expired) 09/2003
Cisco CQS Wireless LAN Design (Expired) 06/2003
Cisco CCDP (Expired) 02/2003
Cisco CCNP (Expired) 02/2003
Cisco CCDA (Expired) 11/2001
Cisco CCNA (Expired) 10/2001
Microsoft MCSE (NT 4.0) 04/2000
Microsoft MCP+I 04/2000
Microsoft MCP 04/2000
Novell NetWare 3.12 CNA 06/1997

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