I’m moving to North Carolina in the next few weeks, so I hit up Time Warner Cable’s website to setup service at our new address, submitted payment, set up the appointment date and thought all was well.
Monday I get a call from TWC saying there’s a problem… they can’t find my address in their system. Funny how they can’t find a house in a subdivision that’s existed for over 3 years. So now they have to send out an engineer to see if they can get cable to the house. Ok… arrangements are made, life is good after wanting to bang my head against the wall on the phone for 36 minutes.
Wednesday, I get an email to call or they will cancel the order. I call them, and it takes them 20 minutes on the phone to tell me that the payment didn’t go through. I call the credit card company to find out what’s up, and they did their job. They thought it was a fraudulent transaction and stopped it. I cleared it with them, they got TWC on the phone and the payment went through.
Shortly after that, I get an email that my appointment is cancelled. So I try to log onto their website to check my account. It’s my first time there, so I have to do the usual registration stuff. But it won’t let me. It doesn’t like my phone number, zip code or TWC account number. Doh!
To make things more fun, as a part of their registration process, they verify your email address. Unless I’m mistaken, Time Warner used to be AOL Time Warner before they spun all their entities off, so why is TWC blocked by AOL? My head hurts.